FAQs
Our mission is to create quality products with useful function to make our customer's life easier and we believe our products will bring your family one step closer to that goal!
WHAT ARE SHIPPING TIMES AND COSTS?
Our delivery partner is currently experiencing delays of International orders due to COVID-19.
You will experience a delay in receiving your order at the moment. This is because all postal networks worldwide have had to implement strict safety policies which slows down the delivery process. Also postal services are experiencing high volumes through their networks which further adds to the delay. It’s unavoidable and there is nothing we can do to speed up getting your order to you.
We would appreciate your patience during this difficult time and know that our customer service and dispatch teams and your local shipping courier are working as hard, fast and safe as they can to get your favorite facemask order to you.
WHEN MY PACKAGE EXPECTED TO BE DELIVERED?
Please allow 1 - 2 business days for your order to be processed. During high volume periods and sales, dispatch times may vary and your order might be split up and sent separately due to stock availability.
- International Free Shipping Tracked - Arrives in 6 to 15 business days (Will be delayed due to COVID-19)
(Business days are Monday-Friday. Public holidays excluded. All delivery timeframes are an estimate only.)
Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. LeVertile are not responsible for any custom clearance charges or delivery delays; you should contact your local postal provider for more information.
Please note:
All express orders to the United States and Canada require a physical address - unfortunately, our express couriers are not able to deliver to Po Boxes.
Carbon Coco does not refund shipping charges for packages that are or refused/unclaimed by customers.
I DID NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING AN ORDER. WHAT WENT WRONG?
If you did not receive a confirmation email after placing an order, it is most likely because an incorrect email address was entered during checkout.
Kindly send us an email at sales@levertile.com with your name and phone number, as well as the items that you purchased, so that we can search your order.