Shipping Policy

At leVertile our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Our delivery partner is currently experiencing delays of Australian and International orders due to COVID-19.

You will experience a delay in receiving your order at the moment. This is because all postal networks worldwide have had to implement strict safety policies which slows down the delivery process. Also postal services are experiencing high volumes through their networks which further adds to the delay. It’s unavoidable and there is nothing we can do to speed up getting your order to you.

We would appreciate your patience during this difficult time and know that our customer service and dispatch teams and your local shipping courier are working as hard, fast and safe as they can to get your order to you.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and shipping carrier process the orders, which takes an additional 3 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 3 to 10 business days (Might be delayed due to COVID-19) using standard shipping and 3 to 7 days using premium days.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@levertile.com with your name and order number, our support team will look into it for you.